ArcaMax

British Airways cancels Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund?

Q: I just completed a Road Scholar trip to Egypt, but on the trip home, British Airways canceled my flight four hours before its scheduled ...Read more

After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem.

Q: Budget charged my credit card a fee of $125 after finding animal hair in a rental car that I returned. I do not have any pets, and the people I stayed with on my trip to Austin...Read more

Keith Dawe has been waiting for his refund from Expedia since 2020. But neither the online agency nor his airline can find the missing money. Where is it?

Q: I need help getting a refund from Expedia. I booked two round-trip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights, and under the...Read more